bespoke builder London

FAQ’s

Who provides the materials?

Normally we provide the materials as part of our service as it can often be a time consuming and frustrating experience for our customers. However, if you would prefer to organise and indeed purchase your own materials, then we can accommodate this also.
Decorative materials such as tiles or wallpaper are left to our in-house interior designer to buy. The choice of these items is very personal and therefore they will only order materials after a comprehensive consultation process on layout and colour schemes.
In other words: If we are quoting for tiling a bathroom, the quote will include, a) the cost of labour to prepare the walls, b) the cost of tiling them, c) basic materials (spacers, adhesive and grout) BUT the quote will not include the tiles themselves unless specifically requested by the client.


What happens if I’m not happy with the work?

In the unlikely event that you are not satisfied with the finish, one of our senior tradespeople to visit your property to examine the work. If it hasn’t been completed to the high standard we expect, we’ll put it right free of charge. However as a project manager will be assigned to you whilst the work is being carried out (and will deliver an interim report*) we are confident about your satisfaction.


What happens if the tradesman damages my property?

All of our tradespeople maintain a professional attitude to their work and are thoroughly vetted. However, if anything by accident does happen, you are fully covered under our insurance scheme.


How soon can you do the work?

In an emergency situation we will strive to attend to the matter immediately. However for non-urgent work, it may take a few days during busy periods.


There are many quite different jobs that I need done. How many tradespeople will you send?

Nearly all of our tradespeople are skilled in more than one trade. However, if they’re not able to do all you want, we’ll allocate another tradesman as well. We will continually make every effort to minimise the disruption to your daily life.

Notes: * On larger refurbishment projects only

bespoke builder london UK

Why use our services?

  • Our team are skilled and hard working
  • Our services are competitively priced
  • We welcome your input in the design process
  • All our work is guaranteed
  • All of our work is custom built for you